Privacy Policy

Last updated: July 30, 2025

This Privacy Policy describes Our policies and procedures concerning the collection, use and disclosure of Your information. By using the Service, or by entering into any agreement with the Company concerning the Company’s products or services, You consent to the terms of this Policy, including but not limited to the use of Your information as described in this Policy.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Affiliate means an entity that controls, is controlled by or is under common control with a party.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Proserv Aviation Holdings, 10551 South Oakview Parkway, Suite 400.

  • Cookies are pieces of information stored on the computer or Device you use to access the Service. Cookies allow Us to collect information such as browser type, history, time spent on the Services, pages visited, language preference and other traffic data.

  • Device means any device that can access the Service such as a computer, a smartphone or a digital tablet.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service refers to the Website.

  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

  • Usage Data refers to data collected, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit). This may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, language, access times, the Uniform Resource Locator (URL) of the website that referred You to Our website and to which URL You browse away from Our cite if You click on a link on Our site, the pages of Our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, other diagnostic data and other information.

  • Web Beacons. Our Service and Our emails and other communications may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity), and to collect Other Information.

  • Website refers to Proserv Aviation, accessible from https://proservaviation.com/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Credit card number and other billing information
  • Tax identification number
Other Information

Other information includes Usage Data and other information (other than Personal Information) that does not reveal Your specific identity or does not directly relate to an identifiable individual.

Usage Data is collected automatically when using the Service.

How We Collect Personal and Other Information

We and Our Affiliates may collect Personal Information in a variety of ways, including:

  • Through Our Website
  • Through email messages that We send to You
  • Through email messages or other communications submitted by You
  • Through social media platforms
  • In the course of providing the Services
  • Through services or products We provide to Our customers
  • Through newsletters, seminars, webinars, events, and interactions with the Company
  • Through other means

We and our Affiliates may collect Other Information in a variety of ways, including:

  • Through Your Device
  • Using Cookies
  • Through Web Beacons
  • Through the use of analytics, including Google Analytics
  • Through other means

How We Use Personal Information

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You or other employees affiliated with You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • In Providing Products and Services.
  • To Meet Our Legal Obligations.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience and for other purposes.

How We Use Other Information

We may use and disclose Other Information for any purpose, except as prohibited by applicable law.

How We Disclose Personal Information

We may share or disclose Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • To comply with applicable law: to comply with applicable law including laws applicable to the Company, laws applicable to You, and other laws, which may include laws outside Your country of residence.
  • To cooperate with law enforcement: to cooperate with law enforcement, public and government authorities (which may include authorities outside Your country of residence), and to respond to valid requests.
  • To enforce Our terms and conditions: to enforce the Company’s terms and conditions and to protect the Company’s rights, privacy, safety or property, or that of its Affiliates, You or others.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Information for as long as is necessary or as permitted for the purposes set out in this Privacy Policy. We will also retain Your Personal Information as required by law, to resolve disputes, and to enforce our agreements and policies.

Do Not Track Requests

We do not honor “do not track” requests.

What Security Measures We Use

The Company will take commercially reasonable steps to protect your Personal Information from loss, accidental destruction, misuse or disclosure except as authorized by this Privacy Policy. Your information, including Personal Information, is processed and maintained at the Company's operating offices, at the locations from which You access the Services or maintain Your Devices, and other locations where the Company may store or maintain information. This may include locations outside of Your country, where the data protection laws may differ than those from Your country. Please remember that no method of electronic transmission or storage is 100% secure.

Opting Out of Marketing-Related Communications

If You no longer want to receive marketing-related emails from Us on a going-forward basis, You may opt-out by following the unsubscribe instructions in any such message or by contacting Us according to the information below. We will try to comply with Your request(s) as soon as reasonably practicable. Please note that if You opt-out of receiving marketing-related emails from the Company, We may still send You administrative messages, from which You cannot opt-out.

Children's Privacy

Our Services, products and services are not intended for or directed to anyone under the age of 18, and children under the age of 18 are not permitted to use our Services. We do not knowingly collect Personal Information from anyone under the age of 18.

Links to Other Websites and Third-Party Services

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third-party’s site. We strongly advise You to review the Privacy Policy of every site You visit. Inclusion of a link does not imply endorsement of the linked site or service by Us or by Our Affiliates.

We are not responsible for the information collection, use, disclosure, security, content, privacy policies or practices of any third party sites or services.

Online Privacy Policy Only

This online privacy policy applies only to information collected through the Service and other online means and not to information collected offline.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact Us: